Subprocessors

What this page is

This page lists third-party service providers (subprocessors) that OTUS AI may use to deliver the service. Which subprocessors are used depends on your configuration and enabled features.

Subprocessors list

• Microsoft Azure — cloud infrastructure and hosting (including databases where applicable).
• Azure Speech — real-time transcription.
• Azure OpenAI / Foundry — role mapping and draft note generation.
• Resend — service emails such as invitations and password resets.
• Identity providers — for example, Google OAuth and/or Microsoft Entra ID to enable sign-in.
• Monitoring/telemetry — for example, Azure Application Insights (if enabled).

How subprocessors use data

Subprocessors are used to operate the service and are not permitted to use patient consultation content for their own purposes. Where required, we apply appropriate contractual safeguards.

Changes to subprocessors

We may update this list from time to time (for example, if we add a new provider or replace an existing one). We aim to provide reasonable notice before adding or changing a subprocessor where required under our customer agreements.

If you have questions or objections to a proposed change, contact privacy@otusai.co.uk.

Contact

For questions about subprocessors, contact privacy@otusai.co.uk.